Cognto provides onboarding, implementation assistance, product-support intake, integration guidance, and issue triage for contracted customers. Supported products, environments, hours, severity definitions, response targets, maintenance, exclusions, and escalation procedures are defined in the applicable customer order or support schedule.
Include the customer name, product, environment, issue summary, business impact, reproduction steps, timestamps, and non-sensitive diagnostic evidence. Do not send passwords, API keys, production credentials, regulated information, or sensitive customer data through ordinary email.
Response and restoration targets are contractual and are not created by this public summary.
Public demonstrations and MVP previews are not production support entitlements. A product becomes supported for a customer only under an executed commercial agreement specifying the supported release, environment, and service level.